Guide your Star-kissed Saviors, StarSavior!Greetings, Captain! This is your Liaison Officer, GM Lisa.

We sincerely apologize for the inconvenience caused by the unexpected connection issues on the Global server during the early hours of March 27 (UTC+9).

The issue has now been resolved, and access to the game is currently stable. Please check below the identified cause and actions taken.

1. Around Mar. 27 04:00 (UTC+9), an abnormal surge in log data, suspected to be caused by a DDoS attack, resulted in system overload.

2. Due to the overload, the server was forcibly restarted around 04:37 (UTC+9)

3. During this process, an issue occurred in part of the file system (game log directory), leading to a server shutdown and connection interruption

1. The affected server has been restored, and service is now stable

2. To prevent recurrence, server kernel updates and additional patches are currently under review

We once again sincerely apologize to all Captains who experienced inconvenience due to this issue. Compensation will be distributed as follows.

• Korea / Japan / Asia Servers: 1,000 Stellagems

• Global Server: 1,000 Stellagems + 1 NOA Integrated Support Box (12 hours) + 3 Prism Telescopes

We deeply apologize for the unexpected disruption to your gameplay experience.

Thank you.

Guide your Star-kissed Saviors, StarSavior!Greetings, Captain! This is your Liaison Officer, GM Lisa.

We would like to inform you regarding the connection issues that occurred on the Global server.

Starting from approximately March 26, 19:00 (UTC), an issue was identified where some Global servers were inaccessible.

The relevant team has taken urgent measures to identify the cause and restore normal service.

We sincerely apologize for the inconvenience caused by this unexpected issue.

Compensation related to this issue will be announced in detail through a separate notice at a later time.

\[Details]

Occurrence:

- March 26, 19:00 - 23:20 (UTC)
- March 27, 04:00 - 08:20 (UTC+9)

Issue: Inability to access the global server and intermittent delays

Compensation: To be announced

We will continue to do our best to provide a stable service to our Captains.

Thank you.