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My EA account was hacked in November 2025. During that time, the hacker changed the email address on my account to an unknown email that does not belong to me.
I have now recovered my account and restored my original email address.
I noticed that my account was banned during the period when it was compromised. I want to make it clear that I was not the person using the account at that time. According to the trusted device/login information, the suspicious login was made from Brandenburg, Germany, while I live in Istanbul, Türkiye.
Additionally, my EA account has almost no gameplay history, which makes the ban very confusing for me.
Because my account was accessed by an unauthorized person, I kindly ask you to review the ban and investigate the login activity during that period.
Thank you for your time and assistance.
I have also attached a screenshot showing the trusted device login location (Brandenburg, Germany) which does not belong to me