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Ilmoita käännösongelmasta


My EA account was hacked in November 2025. During that time, the hacker changed the email address on my account to an unknown email that does not belong to me.
I have now recovered my account and restored my original email address.
I noticed that my account was banned during the period when it was compromised. I want to make it clear that I was not the person using the account at that time. According to the trusted device/login information, the suspicious login was made from Brandenburg, Germany, while I live in Istanbul, Türkiye.
Additionally, my EA account has almost no gameplay history, which makes the ban very confusing for me.
Because my account was accessed by an unauthorized person, I kindly ask you to review the ban and investigate the login activity during that period.
Thank you for your time and assistance.
I have also attached a screenshot showing the trusted device login location (Brandenburg, Germany) which does not belong to me